Medical Assistant

Summary

Join Vida, a virtual personalized obesity care provider, as a Medical Assistant and support our team of healthcare professionals. You will review and triage inquiries from various communication streams, ensuring efficient prescribing services. Responsibilities include assisting medical providers, managing exception processes for restricted drugs, completing prior authorizations, and collaborating with the care team. Maintaining confidentiality and adhering to HIPAA guidelines is crucial. This is a 6-month seasonal opportunity requiring 40 hours of weekly availability within specified business hours. The ideal candidate will possess strong communication and organizational skills, experience in a medical setting, and proficiency in telehealth technology.

Requirements

• Able to work within Vida business hours: Monday through Friday between 8 AM to 8 PM & Saturday/Sunday 8 AM to 12 PM, in MA’s time zone
• 1 year of experience working at Vida
• Experience with utilization management policies and procedures
• Experience successfully submitting and managing prior authorization and formulary exceptions
• Strong communication skills, both verbal and written
• Proficiency in using telehealth technology
• Ability to multitask and prioritize in a fast-paced environment
• Compassionate and patient-centered approach to care
• Strong organizational skills and attention to detail
• Able to commit to 40 hours of calendar availability/week

Responsibilities

• Assist Vida Medical Providers by reviewing and responding to medical provider chat messages
• Triage messages to appropriate parties as needed
• Research and address medical provider escalations that come from Vida Member Support Team, Vida Quality Assurance Team and Prior Authorization Submission Team
• Manage exception process for restricted drugs with PBM partners
• Complete prior authorization forms to support the prescribing of restricted drugs and address issues/escalations related to this process
• Collaboratively partner with all providers on the member’s care team as needed
• Given the sensitive nature of health information- maintain strict confidentiality at all times and diligently follow HIPAA guidelines and processes to ensure protection of Protected Health Information (PHI)
• Follow department policies and procedures
• Stay up to date on Vida training requirements and communications
• Appropriately document hours worked utilizing appropriate ADP pay codes
• Perform according to Vida's QA and compliance guidelines in order to provide a safe and consistent experience for Vida members
• Message on Vida's provider platform/technology/templates etc
• Efficiently utilize cloud technology, such as Slack, Google Suite and Zoom
• Limit scope of practice to Vida clinical guidelines
• Agree to abide by Vida policies and consents related to services provided to Vida members

Preferred Qualifications

• Certification as a Medical Assistant (CMA, RMA, or equivalent) preferred
• Experience in a medical office, clinic, or telehealth setting is a plus