Virtual Medical Assistant - Pharmacy Coordinator

Summary

Join MedSpecialized, Inc. as a Virtual Medical Assistant - Pharmacy Coordinator and work remotely for DrCatalyst, a remote healthcare staffing organization. You will handle inbound and outbound calls for scheduling, appointment reminders, and wellness checks, while documenting all calls in the EMR. This night shift position requires excellent English proficiency, experience in a BPO healthcare account, and a BS in Pharmacy or Registered Pharmacist certification. The company offers competitive salaries, bonuses, paid time off, and various benefits including health, life, and accident insurance. Remote work is available for applicants outside Cebu Province. Successful candidates will undergo a multi-stage recruitment process.

Requirements

• A graduate of BS in Pharmacy or a Registered Pharmacist
• Must have at least 6 months experience in a BPO healthcare account
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Computer literacy (GMail, Google Sheets)
• Physically fit to work in a BPO setting
• At least 50-60mbps internet speed

Responsibilities

• Answer inbound calls and help for scheduling, rescheduling, and clinic information
• Make outbound calls for patient appointment reminders, wellness checks, and more
• Supply EMR notes on all calls conducted looping in onsite personnel and providers
• Google Chat with online personnel, as well as separate chats with DRC team members

Preferred Qualifications

Willingness to work overtime is a plus

Benefits

• Monthly salary of 20,000 - 28,000 (depending on BPO healthcare experience)
• New hire bonus of 5,000
• Attendance bonus of 2,000
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)