Remote NetSuite Managed Services Consultant, Team Lead

Summary

Join our team as a NetSuite Support Specialist, where you'll manage multiple engagements, build client relationships, and develop business opportunities. You'll troubleshoot daily support requests, implement new functionality, and provide training to clients.

Requirements

• Impeccable written and oral communication skills
• Prioritize customer service and customer satisfaction
• At least moderate exposure to core NetSuite functionality
• At least two years of consulting or business analyst experience
• Strong understanding of general business principals
• Minimum of 3 years of business experience required
• Familiarity with, and interest in, business systems
• Exposure to multiple business system platforms and associated integrations
• Familiarity with basic accounting principles and terminology
• Familiarity with core NetSuite functionality

Responsibilities

• Prepare for and run recurring and ad-hoc client meetings
• Manage and resolve daily NetSuite support requests
• Troubleshoot core NetSuite transactions/transactional flows
• Troubleshoot existing workflows
• Implementation of simple new functionality
• Assistance with compliance and audit questions
• Creation of new reports and searches
• Modification of existing reports and searches
• Creation of new roles/modification of existing roles
• Execution of basic system administration tasks
• Document support tickets and related resolutions clearly
• Assist clients in preparing for bi-annual NetSuite upgrades
• Provide basic training to clients regarding standard NetSuite functionality
• Independently execute implementation of XYZ’s various software bundles

Preferred Qualifications

• Formal NetSuite system administration/consulting experience a plus
• Familiarity with compliance and audit-related topics a plus
• Previous experience deploying pre-packaged software solutions a plus