Remote NetSuite Managed Services Consultant, Team Lead
Kimberlite Partners
πRemote - Worldwide
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Job highlights
Summary
Join our team as a NetSuite Support Specialist, where you'll manage multiple engagements, build client relationships, and develop business opportunities. You'll troubleshoot daily support requests, implement new functionality, and provide training to clients.
Requirements
- Impeccable written and oral communication skills
- Prioritize customer service and customer satisfaction
- At least moderate exposure to core NetSuite functionality
- At least two years of consulting or business analyst experience
- Strong understanding of general business principals
- Minimum of 3 years of business experience required
- Familiarity with, and interest in, business systems
- Exposure to multiple business system platforms and associated integrations
- Familiarity with basic accounting principles and terminology
- Familiarity with core NetSuite functionality
Responsibilities
- Prepare for and run recurring and ad-hoc client meetings
- Manage and resolve daily NetSuite support requests
- Troubleshoot core NetSuite transactions/transactional flows
- Troubleshoot existing workflows
- Implementation of simple new functionality
- Assistance with compliance and audit questions
- Creation of new reports and searches
- Modification of existing reports and searches
- Creation of new roles/modification of existing roles
- Execution of basic system administration tasks
- Document support tickets and related resolutions clearly
- Assist clients in preparing for bi-annual NetSuite upgrades
- Provide basic training to clients regarding standard NetSuite functionality
- Independently execute implementation of XYZβs various software bundles
Preferred Qualifications
- Formal NetSuite system administration/consulting experience a plus
- Familiarity with compliance and audit-related topics a plus
- Previous experience deploying pre-packaged software solutions a plus
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