Remote Onboarding Manager

Summary

Join dbt Labs as a Customer Onboarding Manager and play a critical role in setting up our two-role account team for success. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support to deliver a superior customer experience.

Requirements

• Are a natural cross-collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Have strong empathy, patience, and problem-solving skills. No two customers are alike!

Responsibilities

• Manage dbt Labs' largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Leverage data and feedback for ongoing improvements to the onboarding process
• Document and communicate a customer’s business and operational objectives to have the dbt Labs team best support the customer through the rest of their subscription

Benefits

• Unlimited vacation
• 401k w/ 3% guaranteed contribution
• Excellent healthcare
• Paid Parental Leave
• Health & Wellness stipend
• Home office stipend, learning and development stipend, office space stipend, and more!