Remote Technical Onboarding Manager

Summary

Join Recast Software as a Technical Onboarding Manager to own the first step on the road to each customer's success. As an empathetic communicator that loves to get into the technical weeds, you will lead our customers through their onboarding journey, provide technical guidance, and solve customer implementation questions.

Requirements

• 2+ years of experience in a technical customer-facing or internal service role
• 2-5 years of relevant work experience with systems administration using Microsoft's Endpoint Management services including hands-on deployment experience with SCCM/ MECM  and/or Intune
• Strong working knowledge of the Windows desktop and server operating systems
• Strong knowledge of complex enterprise network environments and infrastructure and knowledge of the day-to-day world of Configuration Manager, Intune, and Microsoft tools used by IT teams to manage these environments
• Strong attention to detail and a commitment to delivering high-quality work within defined timelines

Responsibilities

• Own all components of onboarding, including setting up calls, understanding the customer's unique environment needs, facilitating the meetings, completing follow-up tasks, and serving as a technical advisor for the first 90 days of a customer’s journey leading to a successful deployment
• Assist customers with configuration of their products as part of their broader environment, sharing best practices and offering recommendations
• Provide insight and technical expertise to create the appropriate resources (videos, trainings, documentation) to facilitate onboarding
• Strive to improve the processes around onboarding and implementation to make the experience seamless and delightful for new and existing customers
• Work cross-functionally with Customer Success, Support, and Product to prioritize recurring issues for the development team to resolve
• Devise and host customer trainings serving as Recast’s subject matter expert

Benefits

• Medical, dental, and vision
• FSA or HSA with company contributions
• Employer paid STD, LTD, AD&D and life insurance
• 401k with 4% employer match
• Work-life balance, flexible time off, and remote work options
• Parental leave