Remote Operations Analyst

Summary

Join a growing company of Bermuda’s leading insurance carrier and contribute to the success of their innovative business.

Requirements

• Bachelor’s degree in business administration or other relevant area of study
• Minimum of 2 years of experience in a similar insurance-related role
• Strong familiarity with insurance policies and underwriting operational processes preferred
• Exceptional organizational and time management skills
• Advanced skills across all Microsoft Office applications and proficiency in performing accurate mathematical calculations
• Analytical thinker with sound judgment and creative decision-making skills
• Collaborative team player who engages effectively with internal and external stakeholders
• Superb project management skills, allowing you to lead initiatives with confidence and drive successful outcomes
• Self-motivated and ownership mindset, enabling you to handle multiple, often competing, priorities
• Exceptional attention to detail and commitment to delivering excellence in your work

Responsibilities

• Provide administrative assistance to the insurance operations team, including maintaining records, scheduling meetings, handling correspondence, and managing documentation
• Collect, analyze, and interpret data related to insurance operations, such as policy issuance, claims processing, underwriting, and premium collections. Identify trends, discrepancies, and areas for improvement
• Assist in the administration of insurance policies, including policy issuance, endorsements, renewals, and cancellations. Ensure accuracy and completeness of policy documentation and records
• Provide support to agents and other stakeholders by responding to inquiries, resolving issues, and addressing concerns related to insurance policies, coverage, and claims
• Assist in monitoring compliance with regulatory requirements, company policies, and industry standards related to insurance operations. Help ensure adherence to legal and contractual obligations
• Generate regular reports and dashboards to track key performance indicators (KPIs), operational metrics, and trends in insurance operations. Present findings to management and stakeholders as needed
• Provide administrative support to underwriters with a strong focus on data quality and clearing backlogs (incl - Prepare quotes, binders, and policies)
• Assisting in resolving technical queries from brokers and internal departments (finance, risk, etc.)
• Provide a clear and stable day-to-day operating model and take an active part in modernizing business process
• Maintain proper file documentation for all underwriting accounts and ensure up to date records are maintained at all times on the Company systems
• Assist with managing invoicing and payment process and tracking of same

Benefits

Work-from-home