Remote Operations Manager for Content Moderation

Role Details

Type of Support: Content Moderation

Contract Duration: Full-time/Permanent

Training Schedule: To be determined

Work Schedule: To be determined

Work Type and Location: Hybrid, Araneta, Cubao / McKinley Taguig (Mostly Remote)

Expected Start Date: October 31, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

The Role

We are seeking an experienced Operations Manager to oversee our content moderation team. The ideal candidate will have a minimum of 2 years of experience in content moderation or a related field, with a strong focus on operational efficiency and team management. You will be responsible for ensuring high-quality moderation standards, optimizing workflows, and driving continuous improvement..

The ideal candidate thrives in a fast-paced, dynamic business environment, using analytical skills and resourcefulness to deliver results. They can effectively balance strategic thinking with careful, detailed implementation, while addressing issues that may not be clearly defined, overcoming challenges and adapting to changing circumstances.

What you’ll do:

• Manage and mentor a team of content moderators, fostering a positive and productive work environment.
• Conduct regular performance reviews and provide feedback to enhance team capabilities.
• Develop and implement standard operating procedures for content moderation processes.
• Monitor daily operations to ensure compliance with policies and quality standards.
• Define and track key performance indicators (KPIs) to measure team efficiency and content quality.
• Prepare and present regular reports on team performance and operational challenges to senior management.
• Identify areas for improvement in moderation workflows and recommend actionable solutions.
• Collaborate with cross-functional teams to streamline processes and enhance service delivery.

What we expect from you:

• Proven experience as a T&S operations manager (2+ years).
• Deep subject matter expertise in Trust & Safety, compliance, and content moderation, with a strong understanding of T&S regulations and best practices.
• Proven ownership and accountability in driving and overseeing multiple complex and cross-functional programs from initiation to delivery at scale.
• Exceptional leadership and collaboration skills - able to lead by example and drive change to a cross-functional team(s).
• Strong understanding of how to leverage data to generate reports and assess the health and efficacy of a partner program.
• Ability to demonstrate critical thinking and thought leadership, and capacity to adapt and thrive in fast-paced work environments with rapidly shifting landscapes and priorities.
• Experience working with, influencing, and negotiating with a variety of cross-functional stakeholders across regions and cultures.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• Flexible working arrangements
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.