Remote Payroll Implementation and Support Manager

Summary

Join our team as an HRIS and Payroll Implementation and Support Manager to lead high-touch implementations, provide exceptional ongoing support, and ensure a seamless experience for our clients.

Requirements

• Experience: Minimum of 5 years of experience in payroll and HRIS implementation, with proven expertise in handling complex, high-touch client implementations
• Technical Skills: Strong understanding of HRIS and Payroll systems, including data migration, configuration, and troubleshooting. Experience in project management tools and support ticketing systems is a plus
• Customer Support Background: Demonstrated ability in customer support and troubleshooting, with a strong understanding of client needs and a proactive approach to resolving issues
• Project Management: Excellent project management skills with the ability to handle multiple implementations concurrently and manage timelines effectively
• Communication Skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts to non-technical users and build strong client relationships
• Problem-Solving Abilities: Strong analytical and problem-solving skills, with attention to detail and a focus on delivering high-quality results

Responsibilities

• Lead HRIS and Payroll Implementations: Manage end-to-end implementation for high-touch clients, including planning, setup, data migration, configuration, testing, and go-live support
• Client Relationship Management: Serve as the primary point of contact for assigned clients during the implementation phase, ensuring a smooth transition to our platform and addressing client needs effectively
• Project Management: Develop and maintain detailed project plans, timelines, and milestones, and communicate progress to stakeholders
• Technical Support and Troubleshooting: Provide hands-on support to clients for post-go-live needs, including troubleshooting issues, assisting with customizations, and coordinating solutions
• Training and Enablement: Conduct client training sessions for both administrators and end-users, equipping them with the knowledge and tools to use the HRIS and Payroll system effectively
• Documentation and Process Improvement: Create and maintain documentation for implementation processes, troubleshooting steps, and best practices. Continuously improve processes based on client feedback and implementation experiences

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life, AD&D, and Disability Insurance
• Emergency Weather Support
• Wellness Apps
• Paid Parental Leave
• Paid Time off inclusive of holidays and sick time
• Commuter & Parking Accounts
• Lunches in the Office
• Internet and Phone Stipend
• One time WFH Office Set-Up Stipend
• 401(k) retirement plan
• Financial Planning
• Learning & Development Budget
• Sabbatical Program
• Invest in Your People Fund