Remote Payroll Support and Implementation Consultant

Summary

Join Deel, a global payroll and compliance market leader, in their Support & Implementation Consultant role. As a key member of the team, you will ensure seamless implementation and ongoing support of Payroll and base HR modules on PaySpace for new and existing customers.

Requirements

• Minimum 5 years of experience working within a payroll environment
• Extensive knowledge of Payroll and country specific legislation
• Strong analytical skills
• Good problem solving skills
• Display excellent communication skills

Responsibilities

• Analyse, understand and accurately document customer requirements
• Configure system according to the customer’s requirements
• Migrate data from the customers current system to new system
• Balance payroll data
• Provide training to the users if required
• Brainstorm with development and implementations manager to best satisfy new requirements and create specification documents for these items
• Post-Implementation support: Provide support via email and/or telephone to new customers for a period of time after implementation until handover to support division
• Prioritize each support ticket according to the service levels
• Monitor own queue and track inbound calls to ensure service delivery
• Filter and escalate tickets to the relevant departments based on the type of query and priority level and ensure timely resolution
• Monitor existing support tickets and conduct regular follow-ups on all escalated tickets to manage customer expectations
• Adhere to all new release updates and changes in compliance legislation that are communicated to maintain service delivery and minimize risk
• Train and mentor new consultants on the system
• Ad hoc consulting work as and when required by the customer
• Test new system functionality by following the prescribed testing process
• Assist with identifying new articles and updating the Knowledge Base
• Developing and maintaining country specific documentation

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available