Remote Porting Specialist

Summary

Join Aircall as a Porting Specialist in Remote India, working with carriers and service providers for international porting, customer communication, and general product support.

Requirements

• Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
• Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process
• Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting
• Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates
• Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines
• Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes
• Adaptability: Staying updated on industry changes and adapting to new technologies and processes

Responsibilities

• Coordination: Working with carriers and service providers to facilitate the transfer and/or purchase of numbers across multiple countries and regions
• Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates
• Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information
• Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
• General product Support: Answering basic questions and helping with basic setup for new onboarding customers

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)