Porting Specialist

closed
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Aircall

πŸ“Remote - India

Job highlights

Summary

Join Aircall as a Porting Specialist in Remote India, working with carriers and service providers for international porting, customer communication, and general product support.

Requirements

  • Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
  • Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process
  • Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting
  • Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates
  • Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines
  • Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes
  • Adaptability: Staying updated on industry changes and adapting to new technologies and processes

Responsibilities

  • Coordination: Working with carriers and service providers to facilitate the transfer and/or purchase of numbers across multiple countries and regions
  • Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates
  • Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information
  • Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
  • General product Support: Answering basic questions and helping with basic setup for new onboarding customers

Benefits

Competitive salary package & benefits (health coverage, lunch, commute, sports)

This job is filled or no longer available

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