Porting Specialist
closedAircall
πRemote - India
Job highlights
Summary
Join Aircall as a Porting Specialist in Remote India, working with carriers and service providers for international porting, customer communication, and general product support.
Requirements
- Customer Service Orientation: Providing excellent support to clients and addressing their concerns or inquiries promptly. (experience in customer support is a plus)
- Attention to Detail: Being meticulous in managing documentation and data to prevent errors during the process
- Problem-Solving Skills: Ability to troubleshoot and resolve issues that may arise during number porting
- Communication Skills: Clear and effective communication with clients, carriers, and internal teams to convey information and updates
- Organizational skills: Organizing and managing multiple requests simultaneously, often under tight deadlines
- Analytical Skills: Assessing and analyzing information to ensure compliance with regulations and to improve processes
- Adaptability: Staying updated on industry changes and adapting to new technologies and processes
Responsibilities
- Coordination: Working with carriers and service providers to facilitate the transfer and/or purchase of numbers across multiple countries and regions
- Documentation: Ensuring that all necessary paperwork and authorizations are completed and submitted correctly not only for porting and purchasing but also for regulatory and number management updates
- Troubleshooting: Addressing any issues that arise during the porting process, such as discrepancies in account information
- Customer Communication: Keeping clients informed about the status of their porting requests and any potential delays. Answering requirements questions and providing relevant information during the porting or purchase process
- General product Support: Answering basic questions and helping with basic setup for new onboarding customers
Benefits
Competitive salary package & benefits (health coverage, lunch, commute, sports)
This job is filled or no longer available
Similar Remote Jobs
- πUnited States
- πIndia
- πAustralia
- π°$44k-$64kπWorldwide
- πUnited States
- π°$70k-$90kπUnited States
- π°$70k-$90kπUnited States
- πUnited States
- πWorldwide
- π°$70k-$90kπUnited States