Remote Product Design Manager

Summary

Join the Tax Credits team at Gusto as a Product Design Manager, leading a small team to craft high-quality experiences for customers, leveraging strategic business acumen and partnering with cross-functional leaders.

Responsibilities

• Develop a deep understanding of the different customers we serve, and how their varying needs translate into product requirements
• Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems and identify key opportunities for the customer and our business
• Empower a small team of product designers, creating the conditions for them to do work they’re proud of and that serves the needs of our customers
• Craft the end-to-end journeys and develop frameworks and principles that can be used to help align our teams on the right experiences
• Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they’re shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
• Collaborate with other key teams and stakeholders at Gusto such as Legal, Compliance, Risk Operations, and other various product owners
• Ensure that proposed solutions are customer-informed through research, data, and insights from our Customer Support team
• Balance an iterative approach and urgency to solve customer pain with ensuring that short term improvements ladder up to long-term vision and meet a high bar for the customer experience
• Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
• Drive solutions that establish Gusto as a trusted tax expert advisor, empowering our customers to make confident and informed tax credit decisions
• Identify emerging technologies and industry trends, build business cases, and define product vision and strategy
• Drive team-wide impact through leadership, coaching, and fostering a culture of growth and collaboration