Remote Product Expert

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

Requirements

• 5+ years of data experience in the Life Science Industry
• Proven track record of establishing client-facing relationships as a strategic trusted advisor
• Must be able to take complex client and vendor concepts and articulate them to an audience of varying technical levels
• Excellent written and verbal English skills are essential
• Strong analytical skills
• Ability to process and interpret customer information (product utilization data and customer requirements) to help drive adoption
• Self-starter who will take ownership of the ongoing success of large clients
• Bachelor's Degree

Responsibilities

• Drive customer success by ensuring customers fully utilize and benefit from Veeva OpenData
• Lead our customers as the OpenData subject matter expert towards the best OpenData experience
• Evaluate how customers manage their OpenData investments and identify opportunities for efficiency and effectiveness improvements
• Support customers with OpenData deep dive and education sessions through reporting and product releases (promote awareness of the latest innovations for each OpenData release cycle)
• Be the customer advocate for product innovation and work with the OpenData Product Team to identify possible product enhancements from customer feedback
• Manage (ad-hoc) customer requests with the help of a cross-functional Veeva team (product, services, operations, strategy)
• Drive OpenData product communication
• Collect OpenData best practices and share these learnings with OpenData management
• Develop strong customer relationships, lead regular meetings, and identify and implement product adoption strategies
• Ensure any issues raised are logged correctly and followed up by the right stakeholders at Veeva

Benefits

• Veeva Christmas Break in addition to annual leave as per the country of residence
• Fitness expenses reimbursement program
• Employee development program
• Veeva Giving charity program
• Health insurance program