Remote Professional Premier Service Representative

Summary

Join iDeals as a Professional Premier Service Representative and play a pivotal part in supporting and driving satisfaction for our largest enterprise customers. You will work closely with the Business Development and Customer Success teams to elevate the experience of our products and services.

Requirements

• 2+ years of experience in customer service or support roles
• Extensive experience with technical or SaaS products
• Proficiency in ticketing and chat systems (e.g., Intercom, Zendesk, etc)
• High technical literacy, with strong problem-solving skills and attention to detail
• Excellent communication skills with a focus on client satisfaction and clarity
• Solid decision-making skills and a sense of responsibility
• Fluency in English

Responsibilities

• Respond to client requests via chats, emails (main channels), and calls
• Collaborate with the Sales and Customer Success Teams to meet client needs
• Lead complex projects for large Enterprise clients, ensuring smooth execution and delivery
• Stay informed on products and process changes through continuous learning
• Regularly update information across support channels, reflecting technical and product changes

Benefits

• 100% employer-paid health insurance for US employees with a 401(k) match program
• Mental health activities reimbursement
• Reimbursement of co-working space expenses
• High-end laptop, monitor and any additional IT equipment needed
• 20 business days of annual leave
• Unlimited health-related time off
• Individual Development Plan based on your career interests
• Generous budget for learning and development activities
• Professional and self-development books and subscriptions compensation
• IDeals' support of your passion as a speaker or writer