Remote Professional Services Engineer

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• 3+ years of experience in implementation, professional services, or consulting, with a CS, Business Analytics, and Data Analytics degree
• Proficient in data analysis, SQL, and basic programming languages/data structures
• Strong problem-solving skills with a passion for learning and the ability to thrive in a collaborative environment

Responsibilities

• Drive Client Success: Manage Day 2 Move, Add, Change requests to ensure smooth NICE platform adoption for clients
• Expert Implementation: Collaborate with internal teams to deliver expert NICE solution design and implementation
• Optimize Customer Journeys: Leverage data and expertise to define, build, test, and optimize automated customer journeys
• Streamline Integrations: Configure, test, and deploy SaaS integrations based on client needs, ensuring seamless operation
• Data-Driven Strategies: Develop and implement NICE optimization strategies using data analysis and deep product knowledge
• Knowledge Sharing: Support new team members and provide on-call support to global customers

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week