Remote Solution Delivery Manager, Professional Services

Summary

Join a dynamic Professional Services team as a Solution Delivery Manager, US-based, and lead strategic and enterprise implementation projects while being a strong customer advocate with industry knowledge.

Requirements

• You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
• You thrive in a fast-paced environment and have strong time management and prioritization skills
• You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
• You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
• You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
• Able to work efficiently with high accountability individually as well as in a team
• Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset
• You have executive-level interpersonal, project management, writing, communication, and problem-solving skills
• You demonstrate strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
• Able to work and communicate effectively with both technical and business stakeholders

Responsibilities

• Manage projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hypercare support
• Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects
• Provide consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value
• Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery
• Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance
• Effectively provide workarounds and find out-of-the-box solutions where applicable
• Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset
• Drive post-launch postmortem for knowledge sharing and learning

Benefits

• Annual bonus
• Equity
• Health insurance