Remote Professional Services Manager

Summary

Join our team as a Professional Services Manager to oversee the performance of Professional Services teams, ensuring success and meeting organizational goals.

Requirements

• A University degree or College Diploma
• 5+ years’ experience with providing technical support
• Knowledge of multiple computer systems
• Experience managing multiple teams simultaneously
• Experience with Agile, Scrum, and Kanban SKILLS
• Strong character traits including empathy, caring, and honesty
• Excellent client service and communication skills
• Excellent prioritization skills
• Must possess sound decision-making skills
• Ability to mentor and train staff
• High work standards-work ethic, task completion, consistency, follow up, accuracy/attention to detail, time management
• Personal management skills-accountability, self-management, adaptability, creativity, initiative, implementation skills, and problem solving
• Proven strong project and process management skills with sound business judgment

Responsibilities

• Responsible for the performance and well-being of their staff
• Provides leadership, mentoring and coaching to support their staff
• Assist in recruiting employees, communicating job expectations and evaluating their performance
• Provides effective communication, fostering teamwork and collaboration, demonstrating cultural competence service
• Responsible for identifying gaps in service & new initiatives, identifying barriers and making recommendations
• Responsible for overseeing all implementation projects from inception to completion
• Responsible for delivering implementations projects on time, budget and according to plan
• Responsible for overseeing and delivering on all paid services work on time and budget
• Provide regular reports to executive leaders on the current status of all projects and tasks
• Conduct daily team meetings to identify tasks that have to be completed each day
• Ensure teams have the necessary tools and resources to deliver exceptional service
• Ensure all staff are following standards defined for their role
• Oversee prioritization of work, as well as scheduling and facilitation of regular meetings
• Coordinate the day to day efforts of client projects
• Facilitate the continued improvement of the project implementation process
• Ensure UnionWare clients are satisfied with the products and services we provide
• Responsible for effective employee/labour relations, positive working relationships, conflict resolution, and communication for an effective, safe and respectful workplace
• Other related duties as assigned