Remote Project Manager

Summary

Join PointClickCare, a leading North American healthcare technology platform, as the primary client liaison to lead multiple customer-facing EHR implementation projects simultaneously. This role requires experience in project management, strong leadership and relationship building capabilities, excellent interpersonal and communication skills, and an attention to detail.

Responsibilities

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of the project
• Perform project kick-off meetings with customers and delivery resources
• Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software
• Ensure that customers successfully migrate to the PointClickCare solution in the most optimal way, with an effective transition to support upon project close
• Monitor and report on project progress, problems and recommended solutions to the customer
• Identify and resolve risks and issues in a timely manner. Escalate concerns to the project team and senior management when appropriate
• Report on deployments, schedules, budgets and revenue using internal methods
• Foster continued growth of the team’s project management capabilities, improving knowledge and experience within the PMO
• Successfully manages several competing priorities
• Contribute to the overall goals and objectives of the project Management Office
• Creating project plan, identifying scope, goals, deliverables, timelines and required resources
• Managing the day-to-day implementation of operational project aspects, defining project tasks and resource allocation
• Supporting customers in migration from current to future state in the most optimal way
• Updating and tracking project timelines and deliverables
• Providing direction and support to the implementation team and reviewing deliverables prepared by the team
• Managing project issues and dependencies