Remote Provider Relations Specialist

Summary

Join our team as a Provider Relations Specialist in Grand Rapids, MI, serving as the primary point of contact for healthcare providers after onboarding. You will guide providers through challenges, address questions, and resolve issues to ensure satisfaction and seamless operation within our network.

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field preferred
• Minimum of 2 years of experience in provider relations, customer service, or a related role in the healthcare industry
• Extensive experience and well-established relationships with healthcare providers in Michigan
• Strong understanding of healthcare provider operations and challenges
• Excellent communication and interpersonal skills
• Ability to build and maintain positive relationships with providers and internal teams
• Detail-oriented with strong organizational and problem-solving skills
• Proficiency in Microsoft Office Suite and relevant healthcare software

Responsibilities

• Serve as the primary point of contact for providers in your assigned region after they are fully onboarded
• Address and resolve any challenges, questions, or issues providers may encounter
• Ensure providers are fully supported and their needs are met promptly and effectively
• Build and maintain strong, positive relationships with providers
• Facilitate clear and open communication between providers and the organization
• Regularly check in with providers to gather feedback and ensure their satisfaction
• Troubleshoot and resolve provider issues, coordinating with internal departments as needed
• Escalate complex issues to the Provider Relations Lead or other appropriate parties when necessary
• Track and document provider interactions and issues to ensure timely follow-up and resolution
• Collaborate with the Provider Engagement/Onboarding Specialist to ensure a smooth transition and handoff
• Work closely with internal teams to address provider-related matters efficiently
• Keep accurate records of provider interactions and maintain a detailed log of issues and resolutions
• Identify opportunities to improve the provider experience and streamline processes
• Contribute to the development and implementation of best practices for provider relations

Benefits

Weekly in-office presence (or fieldwork, meetings, etc.)