Remote Community Relations Specialist

Summary

Join BlaBlaCar's Customer Support team as a Community Relations Specialist to assist members in the Polish market and work on high-impact projects.

Requirements

• Previous experiences in B2C customer service (at least 1 year)
• Excellent communication and active listening skills with a willingness to help others
• Full working proficiency in written and spoken English & Polish
• Fit with our BlaBlaPrinciples
• Thriving in a collaborative, fast-growing and innovative environment
• Ability to take ownership, aligned with business priorities

Responsibilities

• Moderating member profiles and their content (trip comments, ratings, claims, etc.)
• Answering members’ messages and providing them with support through various channels (tickets, social media, calls) in a timely manner, at high-quality level (we offer a 100% response service) and with the appropriate tone of voice
• Handling refunds
• Reporting technical issues in the platform
• Gathering member's feedback and communicating it to the concerned Team
• Improving the overall member experience
• Providing support in preparing reports on relevant statistics
• Performing ticket quality checks and reporting it to your manager

Preferred Qualifications

A previous experience in moderating social media, using Salesforce or managing outbound and inbound calls of customers

Benefits

• Full remote possible in the country of the role
• 4 weeks of parental leave 100% paid
• Financial support for home office equipment
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Employee Stock Ownership plan
• Local meal plan policies (Pyszne)
• Mental health support through Moka.care