Remote Quality Coordinator

Summary

Join our global Production Team at LILT as a Quality Coordinator and contribute to successful language quality task execution across a portfolio of accounts.

Requirements

• Proficient in the tools and systems used to manage language assets and quality tasks (for example QA checks in Lilt, TM management and terminology workflows) as well as the gsuite including gsheets
• Escalates Production risks/blockers in the appropriate manner to their Manager as soon as they arise
• In collaboration with the Production Strategist and Quality Manager, contributes to post-mortems on key account initiatives, sharing results and planning follow-up actions with key stakeholders to ensure continuous improvements and learnings
• Oversee teams of Language Leads, ensuring they are effectively fulfilling their responsibilities, managing performance in collaboration with the Talent Management team
• Manages production escalations from assigned set of accounts from a language quality perspective, drives QRM (RCA and CAPA) to completion and works with Quality Manager to identify patterns and trends in order to drive language quality improvement
• Under the supervision and guidance of Quality Manager, develops customer facing language quality reports as necessary based on account assignments

Responsibilities

• Manages quality tickets within a given system, ensuring correct administration, analysis and resolution within required timelines
• Processes, tracks and sends quality feedback, including revision reports, and customer feedback to linguists and language leads
• Collects feedback and responses from the linguists, accurately documents within the required systems
• Cross checks project instructions, as well as other reference materials provided for the work
• Coordinates Language Quality Evaluations and third party audits to independent evaluate language quality in accordance with the Language Quality Strategy, guided by the Quality Strategists or Quality Manager
• Monitors and updates data related to translation error rates/language quality scores as part of the feedback and arbitration process
• Executes Language Quality tasks as delegated by the Quality or Production strategist in relation to Quality Management, Asset Management or Resource Management Production SKUs
• Coordinates the ongoing maintenance of language quality assets including, but not limited to, term bases, translation memories, text specification and other reference materials
• Communicates with linguists and language managers to confirm feedback status, any risks/issues impacting ability to deliver on time

Benefits

• Access to leading tools
• Collaborative teammates
• Opportunities to make a real impact