Remote Recovery Operations Specialist

Who We Are

We go beyond software. Carbon6 is building a community to support ecommerce sellers by removing the barriers to selling online and simplifying their path to success. Developed by the brightest minds in the marketplace ecosystem, our suite of software tools and resources help entrepreneurs succeed at every stage of their journey. We are a global company across North America, Europe and Asia, made up of passionate entrepreneurs, expert sellers, and innovative thought leaders.

Founded in 2021, we have raised close to $100 million and quickly grown into a market leader. We work with the largest and most successful sellers, brands, agencies, and aggregators  around the world to drive growth, maximize profitability and manage with intelligence to scale their businesses. In addition to collaborating with global giants such as Amazon, Walmart, Alibaba, and others, we foster partnerships with key industry players like BigCommerce, Teikametrics, Jungle Scout, and more. Through our innovative solutions and strategic alliances, we empower businesses of all sizes to excel in today’s competitive landscape, driving success and fostering long-term growth for both our clients and partners.

The Opportunity (Hybrid or Remote US)

We are seeking an experienced Recovery Operations Specialist with a strategic vision to spearhead a key business area. This role is an exceptional opportunity for those who thrive on shaping and driving business success through innovative operational strategies. Join us in a role where your expertise and strategic insights will not only be valued but will be pivotal in driving our business forward. This position offers a unique opportunity to make a significant impact in a dynamic and evolving industry.

Your Impact

• Amazon Vendor Central Specialist: Employ your expertise in Amazon deductions/ E-comm fee recovery operations to strategically position our business, leveraging the platform for optimal impact in the digital marketplace.
• Strategic Leadership: Guide the operations team with a blend of strategic insight and industry knowledge, focusing on delivering top-tier performance and innovation in all aspects of the business.
• Client Relationship Strategist: Lead conversations with clients and Amazon to drive negotiations, issue resolutions and education. Collaborate with customer success managers to enhance client engagement, identifying opportunities to maximize service delivery and client satisfaction.
• Process Innovation Expert: Your role will involve transforming our operational processes. Utilize your analytical skills and creativity to develop cutting-edge solutions that redefine industry practices.
• Operational Excellence Advocate: Champion efficiency and excellence. Your responsibility includes refining and perfecting processes to achieve unparalleled results, embedding a culture of continuous improvement.
• Research & Development: Utilize your understanding of the process and judgment to drive product discovery and enhance domain expertise.

Your Qualifications

• Agile and Adaptable: Comfortable with change, your adaptability enables you to navigate and lead through evolving business landscapes.
• Data Analysis Expert: Proficient in data manipulation and analysis, particularly in Excel, turning complex data into actionable insights for informed decision-making.
• Innovative Problem Solver: Adept at identifying and resolving challenges efficiently and effectively, maintaining seamless operations. Your insight into market trends and customer needs informs our product development, driving innovation and future growth.
• Exemplary Communication Skills: Articulate and effective communicator, capable of translating complex ideas into clear, impactful narratives.
• Operational Excellence: Exceptional time management and organizational skills, ensuring priorities are managed effectively. A keen focus on details ensures high-quality standards in every aspect of our operations.
• Systems Thinking: Aptitude for compartmentalizing concepts and ability to break them down into specifics for tech team members to understand and see how your systems work. Skilled in making informed decisions that align with long-term business objectives and account for system impacts.
• Team leadership: Ability to be a team leader across the globe, with geographically dispersed team members.
• Amazon Vendor Central Savvy (Preferred): Profound expertise in POR, inbound and inventory policies, Amazon Vendor Central and use of the platform to drive strategic initiatives and business growth. Familiarity with AVS, RBS, SPS or SWAT is an added benefit.

Perks & Benefits

🚀 As an early member of our team, you’ll receive competitive compensation and a generous stock option plan.

🦷 Extended health benefits including Medical, Dental, and Vision starting on Day 1.

🌴 Flexible paid time off that includes paid vacation days and paid personal days.

💻 You’ll receive a laptop conveniently delivered to your door to get you started and set up for success Day 1.