Retail Implementation Consultant

Summary

Join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! As an Implementation Consultant, you’ll play an instrumental role on the Retail Network Services team by leading our customers through the implementation, adoption, and expansion of Salsify across their organizations – ultimately resulting in excellent customer satisfaction and the growth of our Retail Network.

Requirements

• 3+ years of experience in Tech Consultancy, Software Implementation, ERP Consultancy, or related experience
• Experience leading multi-phased technical implementations and navigating the complexities large enterprise clients face when launching a new platform
• Excellent communication skills to keep customer and internal stakeholders updated throughout engagements
• Strong organizational skills allow you to effectively manage multiple, simultaneous projects of varying complexity and scope
• Passion for making customers successful and excited to work in a customer-centric environment
• Experience problem solving and an ability to take different approaches for all sorts of challenges, whether they be technical, organizational, internal, customer, or personal
• Curiosity and willingness to learn with the ability to quickly grasp and make effective use of knowledge
• Confidence driving solutions to challenging customer or internal situations autonomously and understanding when to raise risk and inform relevant stakeholders
• Excellent Excel skills are a must

Responsibilities

• Lead the technical consulting and configuration component of multiple concurrent time and materials projects
• Partner with Project Managers to deliver projects on time, within scope, and budget
• Develop a deep understanding of customers’ existing business models and processes to implement Salsify in the most effective, efficient, and creative ways to ensure successful user adoption and overall long-term success with our products
• Work cross-functionally with internal stakeholders to ensure customers are set up to achieve established metrics/goals
• Drive a consistently positive experience with internal and external stakeholders by guiding and bringing others along
• Continuously assess operational opportunities and drive efficiency improvements

Benefits

• Health & medical benefits
• PTO (Paid Time Off)