Account Manager

Summary

Join SweedPos, a product-driven startup, as an Account Manager to build a scalable Account Management function. You will be instrumental in shaping the Customer Success organization and directly impacting customer experience. This remote role involves managing a growing book of business, serving as the primary client contact, and collaborating with various teams. You will identify upselling opportunities, gather feature requests, and act as a customer advocate to influence product development. The ideal candidate thrives in startup environments, excels at relationship building, and enjoys supporting clients. This position requires experience in customer relationship management, sales, and platform support, along with familiarity with cannabis retail operations and compliance systems.

Requirements

• Experience with building customer relationships, retention, sales, training, and platform support
• Comfort working with cannabis operators and understanding their operational nuances
• Proven ability to manage a large book of business with excellent organizational skills
• Familiarity with POS systems and cannabis retail operations (inventory, compliance, METRC, etc.)
• A systems-thinker mindset - you’re always looking to improve how things are done, not just keep doing them the same way
• Comfort with various software tools (e.g. Hubspot, JIRA, ClickUp, Slack, Notion, etc)
• Strong communication skills, both with clients and internally
• Technical skills and experience working in a tech and remote environment
• Knowledge of compliance systems like METRC, BioTrack, or state-specific frameworks

Responsibilities

• Manage a growing book of business and serve as the main point of contact outside of Support
• Work cross-functionally with Support, Implementation, Product, and Sales to ensure smooth handoffs and clear client expectations
• Identify opportunities to expand revenue through upselling clients on new services or products
• Collect feature request requirements and drive new feature adoption
• Be a voice of the customer to influence product development and roadmaps
• Identify opportunities for process improvement and documentation
• Assist in launching shops on-site as needed

Preferred Qualifications

• Proactivity – We love team members who take initiative and provide feedback
• Critical thinking – We value problem-solvers who think beyond just writing code
• Adaptability – Our industry is evolving fast, and we need people who thrive in change

Benefits

• Medical, dental, vision, and other health insurance options
• Paid parental leave
• Paid company observed holidays
• Generous paid time off