Remote Safety Consultant
Veeva Systems
๐Remote - Poland
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Job highlights
Summary
Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office.
Requirements
- Experience with configuring/supporting/implementing software solutions, ideally content management software
- Experience in working in a Consulting and/or Customer facing role
- Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
- Excellent verbal and written communication skills in English
- Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
- At least a Bachelorโs degree
Responsibilities
- Analyze customer requirements
- Support solution design and architecture of life sciences customers in Vault Safety
- Think critically about business requirements to help advise and design a solution for customer success
- Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training)
- Troubleshoot issues and perform configuration changes in the system
- Define the customerโs business deployment plans, key performance indicators, and post-live governance
- Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
- Guide customers in adopting Vault and industry best practices as part of post-implementation programs
- Drive change management methodology at our customers switching from on-premise to SaaS solutions
Benefits
- Allocations for continuous learning & development
- Health & wellness programs
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