Remote Safety Consultant

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Veeva Systems

๐Ÿ“Remote - Poland

Job highlights

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office.

Requirements

  • Experience with configuring/supporting/implementing software solutions, ideally content management software
  • Experience in working in a Consulting and/or Customer facing role
  • Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
  • Excellent verbal and written communication skills in English
  • Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
  • At least a Bachelorโ€™s degree

Responsibilities

  • Analyze customer requirements
  • Support solution design and architecture of life sciences customers in Vault Safety
  • Think critically about business requirements to help advise and design a solution for customer success
  • Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training)
  • Troubleshoot issues and perform configuration changes in the system
  • Define the customerโ€™s business deployment plans, key performance indicators, and post-live governance
  • Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
  • Guide customers in adopting Vault and industry best practices as part of post-implementation programs
  • Drive change management methodology at our customers switching from on-premise to SaaS solutions

Benefits

  • Allocations for continuous learning & development
  • Health & wellness programs

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