Remote Safety Consultant

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Requirements

• Experience with configuring/supporting/implementing software solutions, ideally content management software
• Experience in working in a Consulting and/or Customer facing role
• Proven ability to collaborate with diverse stakeholders and ensure delivery to a high degree of satisfaction
• Excellent verbal and written communication skills in English
• Ability to work independently with clients, comprehend and translate business requirements, and create corresponding solutions designs
• At least a Bachelor’s degree

Responsibilities

• Analyze customer requirements and support solution design and architecture of life sciences customers in Vault Safety
• Think critically about business requirements to help advise and design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality
• Work with customers and contribute to system design workstreams (e.g.: requirements gathering, configuration, validation, migration, integration, training)
• Troubleshoot issues and perform configuration changes in the system
• Define the customer’s business deployment plans, key performance indicators, and post-live governance
• Act as customer liaison managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
• Guide customers in adopting Vault and industry best practices as part of post-implementation programs
• Drive change management methodology at our customers switching from on-premise to SaaS solutions

Benefits

• Allocations for continuous learning & development
• Health & wellness programs