Remote Salesforce Business Analyst, Scrum Master

Summary

Join our team as a Senior Salesforce Business Analyst/Scrum Master and play a critical role in delivering successful Salesforce projects. This high-visibility position requires strong communication skills, experience with Agile methodologies, and expertise in Salesforce configuration. As the primary liaison between business stakeholders and technical teams, you will facilitate Agile ceremonies, remove impediments, and ensure adherence to Agile principles.

Requirements

• Excellent interpersonal, listening, oral, and written communication skills
• Strong analytical skills with accuracy and attention to detail
• Ability to manage multiple tasks in a team-based environment
• Experience working with sandbox and production environments
• Demonstrated adherence to Salesforce.com best practices
• Bachelor’s degree in business, Engineering or Computer Science or similar
• Minimum work experience: 7 years of experience as a Sr. Business Analyst/Scrum Master with end-to-end Salesforce implementation experience
• Minimum 3+ years working within all phases of the Systems Development Life Cycle and an Agile driven development environment
• Minimum 3 years’ experience with the Salesforce platform configuring sales, service, community clouds, and/or custom Salesforce apps
• Strong expertise in applying Agile/Scrum methodologies
• Experience conducting simple to complex Project Demos and Sprint Demos
• Excellent listening, oral, written, and presentation skills
• Excellent analytical skills, as well as accuracy and attention to details
• Experience working in JIRA, Confluence, or other Agile project management tools
• Proficient in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucid chart SharePoint

Responsibilities

• Solicit, gather, evaluate, and document information from various sources and stakeholders during business discovery and grooming
• Translate high-level information into detailed requirements and clear, concise user stories with acceptance criteria in the requirements management system
• Map functional business requirements to Salesforce.com features and functionality; develop as-is and to-be process maps
• Collaborate with different stakeholders to document business and functional requirements into Epic’s and User Stories, or Business Requirements Documents
• Work as the primary liaison between business stakeholders, operations, and the technical team throughout the project cycle
• Engage with Developers, Solution Architects, and other delivery team members to ensure systems meet business needs
• Participate in and contribute to conversations around solutioning and architecture on the Salesforce platform
• Facilitate Agile scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Collaborate with the Scrum Team to groom user stories, participate in sprint execution, and identify and resolve team impediments
• Coach and mentor the Scrum Team, leading to successful implementation and maintaining focus on tasks
• Engage in testing cycles (UAT, Regression, and system), create Test Plans and Test Cases, and facilitate UAT sessions with business stakeholders
• Manage feedback in the form of enhancements and bugs, ensuring the quality of the solution output
• Prepare project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and test plans
• Conduct training sessions for end users
• Assess requirements to produce wireframes, visual flows, process diagrams, and/or fit-gap analysis to devise options for solving business challenges
• Identify and manage risks, issues, and dependencies, developing plans to escalate and mitigate them effectively

Preferred Qualifications

• Salesforce Administration Skills are highly preferred; Salesforce Administration Certificate is desired
• Certified Scrum Master, is desirable
• Salesforce Business Analyst Certification, desirable
• Salesforce Service Cloud Consultant certification, desirable
• Project Management experience, is a plus

Benefits

• Competitive Pay
• Paid Time Off
• Sick Leave
• Public Holidays
• STD/LTD
• Health and Dental
• 401(k)