Salesforce Product Manager

Summary

Join Softrams, a fast-growing digital services firm, as a Salesforce Product Manager to develop product vision and drive technical teams in deploying effective solutions for modern and usable applications for mission-critical U.S. federal government enterprise IT solutions.

Requirements

• Must be a citizen of the United States
• Ability to obtain a U.S. Federal position of Public Trust clearance designation
• Must reside in and be able to perform work in the United States
• Must have lived in the United States for 3 of the last 5 years
• Bachelor's degree in business, computer science, or a related field; an MBA or similar advanced degree is a plus
• 5+ years of experience as a Product Manager, ideally in Salesforce or CRM-related platforms within a large enterprise setting
• Salesforce certifications such as Salesforce Administrator, Salesforce Platform App Builder, or Salesforce Certified Business Analyst

Responsibilities

• Define and maintain the Salesforce platform vision, strategy, and roadmap based on business needs, customer feedback, and industry best practices
• Identify and prioritize high-impact enhancements and service requests that improve business processes and customer experience
• Lead end-to-end planning and execution for Salesforce projects, ensuring alignment with organizational goals, timelines, and resources
• Develop comprehensive project plans, define key milestones, and coordinate with cross-functional teams to meet deadlines
• Work closely with various business stakeholders to gather and prioritize requirements and ensure alignment on project goals
• Act as the main liaison between technical teams, end-users, and leadership, ensuring all stakeholders are informed and engaged
• Oversee day-to-day operations for the Salesforce platform, ensuring optimal performance, reliability, and availability
• Establish and manage a streamlined process for handling service requests, support tickets, and incident management related to the Salesforce platform
• Collaborate with support teams to quickly resolve escalations and ensure high-quality service delivery to end users
• Monitor service levels, response times, and resolution rates, implementing improvements to boost efficiency and satisfaction
• Manage the product lifecycle, from initial ideation and scoping to deployment and ongoing support
• Oversee product release processes, including development, testing, and deployment of new features and improvements
• Conduct thorough requirements analysis, including user stories, acceptance criteria, and detailed specifications for Salesforce enhancements
• Translate complex business requirements into technical solutions that can be implemented by the Salesforce development team
• Build and maintain strong relationships with business stakeholders to understand needs, address concerns, and gather feedback for platform improvements
• Act as a trusted advisor for key clients, facilitating open communication and alignment on project goals, timelines, and deliverables
• Define and track key performance indicators (KPIs) to measure the success of the platform and projects
• Generate reports and dashboards to provide insights to stakeholders, highlighting progress, roadblocks, and areas for improvement

Benefits

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance
• For eligible plans and tiers, we provide 100% company-paid medical insurance
• 100% employer-sponsored STD, LTD and life insurance (min $100K)
• Voluntary life insurance option available
• Retirement 401(k) plan with employer matching. Immediate vesting
• Vacation and sick leave
• Maternity and parental leave
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards
• Company-sponsored role-based training and certifications
• Monthly DoordashDashPass subscription
• Group discounts via LifeMart ADP