Remote Senior Application Systems Analyst

Summary

Join our team at IT Concepts and contribute to delivering innovative technology solutions as a Remote Sr. Application/Systems Analyst.

Responsibilities

• Provide support to enhance Event Management (EM) capabilities
• Notify system owners of issues detected by monitoring tools to maintain optimal system health, typically within 15 minutes
• Assess the current VA monitoring environment and propose targeted improvements to enhance functionality and efficiency and forward mitigation strategies to VA for approval
• Assist in refining the monitoring processes and ensuring the robustness of the VA’s application infrastructure
• Provide application performance monitoring to ensure that bedrock and critical applications, services, and technology systems meet established expectations for optimized performance, availability, and a consistent end-user experience
• Provide industry expertise and troubleshooting knowledge transfer for the use of monitoring tools to find the root cause(s) of performance issues
• Provide knowledge to helpdesk staff and Information Technology Specialist (ITS) staff on the use of monitoring diagnostic tools to pinpoint production issues
• Recommend policies and procedures in response to incidents and alerts
• Provide after-action analysis of major incidents identifying the impact
• Recommend standards, policies, and procedures related to the use of application performance monitoring and availability in the pre-production and production environments for Government approval