Remote Program Analyst Lead

Summary

Join IT Concepts, Inc. as a Remote Program Analyst Lead to support our VA-ESOM contract across the United States. This remote position, supporting Eastern Time hours, requires leading a team in advanced consulting and planning, utilizing ServiceNow and SharePoint for data-driven decisions. You will work with program leadership, guide junior team members, create improvement recommendations, and contribute to program strategy. The ideal candidate possesses a Bachelor's degree, extensive experience in data analysis, project coordination, and team leadership, along with strong communication skills. We offer a competitive benefits package including paid time off, healthcare, 401k matching, and professional development opportunities.

Requirements

• Bachelor’s degree in CS, IT, math or engineering and 10+ years of relevant experience
• 5+ years of experience with project coordination, business process mapping, organizational design, and strategy
• Experience leading small teams delivering data analysis and technical recommendations to client leadership
• Experience creating reports/dashboards in SharePoint
• Data SME with experience collecting and deriving meaningful conclusions/insights from large existing information data sets, implementing business processes, ability to parse large sets of data into executive reports
• Experienced Data SME with ability to translate requirements into useful data insights from an existing large pool of data
• Experience in the management consulting field, including strategy and change management, providing support to organizational leaders and stakeholders
• Represent/assist the team with flowcharting group sessions and work with leadership with short deadlines
• Experience with Microsoft Office, including Word, PowerPoint, Visio and Excel with knowledge of pivot Charts and Excel Reporting capabilities
• Excellent oral/written communication and the ability to multitask, adapt in a rapidly changing environment and work independently and in a team environment
• US Citizen or Green card holder
• Willing to obtain and maintain Public Trust Suitability clearance

Responsibilities

• Lead a team that will apply advanced consulting and planning or extensive technical expertise in resolving high-visibility client initiatives
• Gather, compile, and analyst source data to provide information for data driven decisions by utilizing ServiceNow and SharePoint
• Work with program leadership to develop metrics, analysis and have daily interactions with multiple client stakeholders
• Guide junior team members and ensure projects stay on task and schedule
• Create the tools necessary to inform the client and make recommendations for improvement to program leadership
• Impact the client organization by contributing to program strategy and helping to improve delivery and measure program impact

Preferred Qualifications

• Experience creating reports/dashboards in ServiceNow
• Experience working with the VA or Federal clients
• Experience with large scale IT environments
• Experience with Enterprise Monitoring

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking