Senior Implementation Manager

Summary

Join MANTL as an Implementation Manager and become a leading expert in MANTL products, serving as a trusted advisor to clients during onboarding. You will provide technical and operational guidance, ensuring clients effectively leverage the platform. Collaborate with internal teams to streamline the onboarding process and act as a customer advocate. The role requires managing client communication, creating implementation plans, and resolving issues. You will need 3+ years in a client-facing delivery role and experience with enterprise software solutions. MANTL offers a competitive compensation package, unlimited PTO, remote flexibility, and various other benefits.

Requirements

• 3+ years in a client-facing delivery role
• Technical aptitude to learn quickly and rapidly build product knowledge; understanding of web applications (e.g. json, xml, etc.) and web services API's (e.g. SOAP, REST, etc.)
• Experience implementing enterprise software solutions
• Experience interfacing with technical teams
• Excellent verbal and written communication skills, both internal and client-facing, with an ability to translate technical requirements into language that is understandable and digestible by different audiences

Responsibilities

• Become a leading expert in all MANTL products and be the face of MANTL and a trusted advisor to our clients as they onboard
• Provide technical and operational guidance to help them effectively leverage our platform and drive maximum impact for their business while keeping the project on track and driving MANTL time to value
• Work closely with the Product, Engineering, and Account Management teams to build out processes that streamlines the client onboarding experience while ensuring a smooth transition after launching on MANTL
• Manage client-facing communication across mature organizations and interfacing with executives, project leads, and operational teams while acting as a customer advocate across internal product, engineering, and design teams
• Train clients on the software and provide guidance on change management
• Create detailed implementation plans, manage timelines, and coordinate resources effectively
• Identify potential risks and develop strategies to mitigate them
• Diagnose and resolve issues that arise during implementation
• Handle unexpected challenges and adjust implementation plans as needed
• Regularly evaluate current implementation processes to identify bottlenecks, redundancies, or areas for enhancement
• Gather feedback from clients, team members, and other stakeholders to understand pain points and areas needing improvement

Preferred Qualifications

• JIRA proficiency or similar project management software
• Prior experience at a FinTech company or other industry subject to regulations
• Prior experience as a technical project manager or similar role
• Enterprise SaaS Experience

Benefits

• Competitive compensation package with a total comp of $144,000
• Unlimited PTO
• Remote or onsite flexibility
• A creative and fun team that comes together for regular events (Some examples from the past include improv, chocolate and wine tasting, happy hours)
• Remote setup allowance of $400
• Mental health and wellness programs