Senior IT Specialist

Summary

Join Snorkel AI as an IT Engineer to manage and troubleshoot IT systems, ensuring seamless operations and supporting the organization's technological needs. You will play a key role in creating a world-class onboarding experience for new employees. This contract role, based in the San Francisco Bay Area or remotely, requires strong experience in identity access management, IT automation, and MacOS administration. You will collaborate across the organization, work with vendors and users on IT issues, and administer collaboration tools. The ideal candidate possesses deep technical knowledge of MacOS, MDM software, and service desk platforms. This position offers a competitive hourly rate.

Responsibilities

• Have strong experience in identity access management and governance, to include single sign-on, identity federation, enterprise directory architecture and design, and resource provisioning; Okta preferred
• Help us automate IT process using tools and scripts that can reduce manual intervention
• Demonstrate strong partnership and collaboration skills across the organization
• Like Apple products? So do we! We are a heavy Mac shop. We need you to have deep technical knowledge of MacOS
• Experienced with MDM software like JAMF and Kandji
• Strong experience with Service desk platform, ticketing platform; Zendesk Preferred
• Adaptable - Quickly shift between technology stacks
• Good Understanding of a variety of network and security protocol
• Knowledge of standard business practices, products and services in SaaS environments
• Understand the user On-borading and Off-boarding requirements and be someone where users can reach out for any IT / Network support
• Create a world class onboarding experience for new employees, we want the WOW factor when someone joins
• Be able to timely work with Vendors & users for any IT related issues that may include but not limited to - Laptops, servers, Networking devices, WIFI, Conference rooms, SaaS applications, VPN, G Suite, email phishing etc
• Administer and optimize collaboration tools, including G Suite, Slack, Okta,GitHub, Confluence, Jira, PagerDuty, Teams etc
• Create detailed technical and procedural documentation
• Share knowledge and best practices within the team and the broader organization

Preferred Qualifications

• 4-5 years of strong IT experience
• Very strong knowledge of SSO, MFA and user identity management domain
• Advanced understanding of SAML, OAuth, and SCIM standards and protocols and practical knowledge of their implementation
• Knowledge of security and compliance standards related to collaboration tools and data handling
• The ability to identify root causes of issues
• Excellent documentation skills
• Experience working on multi-functional, cross-team projects

Benefits

• Comprehensive medical, dental, and vision plans for Snorkelers and their families
• A yearly wellness stipend
• 401k program
• Parental leave program lets new parents take up to 20 weeks of paid time off
• Workstation setup allowance