Remote Senior Manager, Partnership Operations

Summary

Join Jobber, a leading software company, as a Senior Manager, Partnerships Operations to drive high-quality operational management of Jobber Channel and Product partners. This role involves designing and delivering effective workflows, processes, and tools for onboarding, growth, and management of Partners. The ideal candidate will have a minimum of 4 years experience running Partner Programs, strong project management skills, and the ability to thrive in a fast-paced environment.

Requirements

• A minimum of 4 years experience running Partner Programs, Partner Enablement, Partner Marketing or Partner Project management (2+ years working for a Technology SAAS company)
• Strong project management skills
• Ability to thrive in a fast-paced, ever-changing environment
• Organized and detail-oriented
• A passion for building from nothing, programs and teams
• Prior experience working with external partners/vendors a plus
• Proven experience successfully collaborating cross functionally with marketing, sales, customer success and ancillary teams to build alignment
• Strategy oriented with superior problem solving abilities
• Strong written and interpersonal skills with the ability to inspire and communicate across internal and external stakeholders

Responsibilities

• Design and deliver effective workflows, processes, and tools needed to enable onboarding, growth, and management of Partners (Channel and Product Partnerships - both strategic and non-strategic)
• Responsible for the design, build, and management of partner playbook to outline the requirements and benefits of each level of partner (onboarding sessions, co-marketing, account management, etc)
• Build out co-selling motion internally and externally to drive more leads to and from partners
• Collaborating with the RevOps team, analyze existing tools, systems, and processes to find gaps and areas for improvement to most efficiently manage partner pipelines and strategic initiatives
• Enable the business development teams to build and manage their pipeline
• Oversee the onboarding of new strategic partnerships
• Work with internal stakeholders to implement and optimize data/reporting, system workflows, and overall operational governance for the program
• Collaborate with internal departments to develop Partner Program playbooks and onboarding tools to enhance overall partner experience and communicate to partners
• Coordinate and plan partnership events as needed (franchise conferences, industry conferences, offsites, etc)
• Maintain partnership industry competitive detail to understand our partnership gaps
• Proactively investigate, troubleshoot, and resolve escalations while communicating, when needed, to cross-functional teams throughout the process
• Effectively manage, coach, and cultivate the performance and development of the Partnership Operations team

Benefits

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options
• A dedicated Talent Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential
• Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family