Remote Senior Partnerships Operations Analyst

Summary

Join SevenRooms as a Senior Partnerships Operations Analyst to help maintain data integrity and tracking of key account metrics, work cross-functionally with internal teams, and collaborate with Capital One stakeholders. This role will report to the EVP, International and create and drive key business processes across the organization.

Requirements

• 3-5+ years of experience in a Business Analyst or Data Operations role
• 2+ Years of experience in Looker, Tableau or similar business intelligence tools
• 2+ Years of experience in Salesforce required
• Advanced Excel and Google suite skills required
• Able to analyze data across a variety of business platforms to inform recommendations to Capital One based on performance
• Passion to understand the why - pertaining to Capital One project goals, business goals, and internal data structure
• Curiosity to dig several layers deep into solutions with an eye towards continuous improvement
• Clear and concise communicator, both written and verbal
• Collaborative, team player with the ability to drive projects independently
• Detail-oriented, strong critical thinking and problem-solving abilities
• Experience collaborating with internal and external stakeholders successfully managing the implementation of new projects

Responsibilities

• Help create workflows and internal processes that increase efficiency in our relationships with Capital One and key restaurant partners
• Own salesforce operations and reporting for the Capital One program
• Build and manage dashboards and reports to surface key insights internally and to Capital One
• Analyze data and produce insights from multiple systems to provide a holistic view of program efficiency
• Assist in managing monthly and annual budgets for restaurant sales and retention
• Help define data and systems required to implement cross functional initiatives
• Provide key insights to our customer success team that help them better understand the status of key relationships
• Manage the operating procedures for sales, onboarding, and CS team members as it pertains to the Capital One partnership
• Provide visibility into pipeline and renewals management with our sales and revenue operations teams via SalesForce
• Weekly and monthly reporting/trend analysis to Capital One stakeholders on program performance and inventory utilization

Benefits

• A fresh start with a flexible and independent working schedule: SevenRooms provides all employees with their first two (2) weeks of employment as paid time off to relax and recharge before starting their journey with us. You’ll also have access to unlimited paid time off, including tenure-based PTO minimums, paid parental leave, and the option to work anywhere at any time
• Fair and equitable compensation: Our compensation packages are competitive based on external market data. At SevenRooms, you can expect fair pay for your hard work and dedication to helping us transform the hospitality industry. In addition, we also offer equity in our growing organization
• Comprehensive benefits package: We offer a full slate of benefits for our employees and their families: comprehensive medical, dental, and vision benefits, commuter benefits, gym reimbursement, 401K plan, and unique wellness offerings that include One Medical, Spring Health, Carrot, and Headspace
• Employee programs and recognition: Through our Roomie’s Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit. You’ll receive an additional monthly dining credit to use towards SevenRooms clients and a unique milestone reward for every year you’re a part of our team
• Opportunities for training and professional development: Your manager will partner with you on establishing quarterly objectives that not only benefit the company but aid in your overall career development and advancement. SevenRooms also provides financial support for continuing education, certifications, or participation in external training programs