Remote Senior Manager, Payer Operations

Summary

Join our mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. As a Senior Program Manager, Payer Operations, you will lead the implementation of new initiatives and ongoing management of existing processes and programs, driving strategic build-out and evolution of the payer operations function.

Requirements

• 7+ years of cross-functional experience in high-growth startups and/or healthcare systems
• Strong working knowledge of healthcare operations, claims processes, and payer-provider relationships
• Strong project management skills with a track record of delivering complex, cross-functional initiatives on time
• Excellent written, verbal, and listening communication skills
• Strong analytical and strategic thinking with attention to detail
• Collaborative leader who thrives in a culture of accountability, teamwork, and entrepreneurship

Responsibilities

• Define and drive the long-term strategy for the payer operations function
• Lead as well as build a team to support cross-functional coordination and program management
• Monitor the end-to-end health of payer programs, reporting performance metrics and identifying opportunities for improvement
• Design and implement measurable, scalable processes that support efficient operations and future expansion
• Manage payer relationships by representing operational performance, addressing partner concerns, and ensuring alignment with strategic objectives
• Act as a strategic thought partner, collaborating closely with Strategy, Product Marketing, Sales, and Customer Success

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health
• Individual One Medical account valued at $199/year per user
• HSA and FSA plans available
• Employer-sponsored 401(k) match of up to 2%
• Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
• Generous paid time off (10 sick days, 12 paid holidays, and a 1 month sabbatical leave granted at your 4 year anniversary)
• Parental leave up to 18 weeks
• Access to fertility care support through Carrot, with $4,000 reimbursement for related fertility expenses
• Access to Wellhub, an on-demand virtual benefit that provides wellbeing coaching and budget management
• Up to $1,000 Professional Development Reimbursement a year
• $200 per year donation matching to support your favorite causes