Senior Product Manager, Clinician Experience

Summary

Join Two Chairs, a leading mental health care company, as a Senior Product Manager. You will play a pivotal role in building innovative products for our operating system, supporting clinicians, clients, and providers. This position requires strong product management skills and experience in developing 0-1 products, ideally leveraging AI. You will collaborate with cross-functional teams, define product strategy, and drive a data-centric culture. The role offers significant impact, professional growth, and a chance to contribute to a company recognized for its commitment to diversity, equity, and inclusion. Two Chairs provides a supportive work environment and a comprehensive benefits package.

Requirements

• Have multiple years (4+) of product management experience
• Have experience building products aimed at behavioral change or whose foundation is data or measurement
• Have experience building 0-1 products
• Have experience using machine learning/AI to automate workflows and/or improve quality for users
• Have a proven ability to prioritize and pair bold product vision with strong execution
• Excel in product strategy from ambiguous idea to sequenced plan
• Clearly communicate product decisions and the rationale behind them. You’re comfortable making decisions without consensus. You can help others make decisions by being persuasive
• Have deep experience working with both qualitative customer insights, and quantitative customer data to inform decisions. You’ve conducted user research, a/b tests and have worked closely with design researchers and analysts. You’re comfortable using the right approach to navigate ambiguity
• Are entrepreneurial; you don’t need direction; you're self-driven
• Are structured and organized, not ad hoc
• Able to easily switch between thinking creatively and analytically
• Have demonstrable experience of leading a team to ship features
• Are excited about navigating a hyper-growth, rapidly changing, and sometimes ambiguous environment (and helping others do so)

Responsibilities

• Build the roadmap for your core focus areas, taking in a wide range of inputs, understanding and prioritizing work so your team is always working on the most impactful projects
• Deeply know the clinician, client, and business problems that you’re tackling through research and regular interaction with clinicians and cross-functional stakeholders, and define and frame those core problems for the team
• Uncover opportunities and validate them based on understanding of the market and our business
• Define a set of possible solutions that impact every user persona in our ecosystem, based on understanding of the market and our business, and decide on priorities
• Work with cross-functional leaders to facilitate alignment, often requiring frequent executive involvement
• Drive a data-centric product culture by defining clear KPIs for your team, tracking them, and measuring success
• Consistently define strategic solutions for complicated requirements
• Drive the decision-making process from creating a shared understanding to communicating conclusions
• Clearly deliver and explain simple solutions involving experience design or technical architecture
• Constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in betas and after full release
• Own and maintain the success and key results for the features and product areas your team is responsible for; and deliver world-class software in every release
• Collaborate with your team, as well as other Product Managers, to explore problems, share learnings, and influence our overall company strategy
• Grow in your career, with dedicated time and support every week to think about how to achieve your goals and get actionable feedback on your work
• Build tools that improve the day-to-day care delivery for our clinicians and clients

Preferred Qualifications

Applying AI models to drive efficiency and quality

Benefits

• Equity in a high-growth start-up
• PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• One-time $200 Work from Home reimbursement
• Annual $500 professional development stipend to support your professional development
• Annual $500 subsidized company contribution to your healthcare FSA
• Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
• Paid parental leave