Remote Senior Manager, Research Operations

Summary

Join Wealthsimple, a fintech company in Canada, as a Research Operations Professional to enable teams to conduct user experience research and support the creation of inclusive and high-performing teams.

Requirements

• 5+ years experience in research operations, user experience research, customer insights, or consumer research
• Mixed methods research experience: proven ability to identify the right methods to conduct effective research to discover and develop strategic product opportunities and drive business outcomes
• Proficiency in research, design, and product analytic tools: Dovetail, Maze, Figma, Mixpanel etc
• Ability to build relationships and influence others while also being able to roll-up your sleeves to do analysis, build processes, etc
• Great analytical and prioritization skills. Knowing how to balance what needs to be done with what’s possible to do
• Strong attention to detail to ensure accurate and reliable research practices

Responsibilities

• Optimize and scale the process of conducting user experience research with clients on a regular basis
• Own the relationship with vendors, update and develop documentation on research process and best practices, scheduling processes, and compensating clients
• Collaborate with design, product management, data science, marketing, and business stakeholders to understand, support, and execute on tactical and strategic research across multiple projects
• Coach and mentor teams in research methodologies, analysis, and communication so teams feel empowered to conduct their own research, share their learnings, and collaborate across different teams to increase data-informed decision making
• Maintain an Insights Library that is easily accessible by all employees and train teams on how to contribute and use it effectively

Benefits

• Competitive salary with top-tier health benefits and life insurance
• Retirement savings matching plan using Wealthsimple Work
• 20 vacation days per year and unlimited sick and mental health days
• Up to $1,500 per year towards wellness and professional development budgets respectively
• 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year