Senior Product Manager, Payments

Summary

Join a team dedicated to improving the health and wellness industry by building innovative solutions for practitioners and their clients. As a Senior Product Manager, you will lead the Payments space, creating a seamless payments experience for behavioral healthcare clients.

Requirements

• 7+ years of experience in fintech and/ or customer payments
• Experience working closely or managing relationships with payment processors such as Stripe, PayPal, Square
• Demonstrated experience rolling out new payment systems, methods, or fintech features to customers
• Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, segment user populations, build business cases, and prioritize initiatives
• Experience collaborating with cross-functional teams and managing product development from ideation to execution
• Excellent communication skills with the ability to clearly communicate and present complicated topics to a range of audiences

Responsibilities

• Define payments roadmap based on business goals, customer impact, and broader payments/ fintech landscape
• Partner closely with SimplePractice’s payment service provider to understand and influence their roadmap based on our strategy, address real-time payment issues, and roll out new functionality
• Test and roll-out new payments functionality or financial products to our customers including partnering with Marketing on pricing
• Gain buy-in for the vision and roadmap from diverse team and stakeholders including engineering, design, data, marketing, finance, operations, and customer success
• Define and track payment metrics to understand the health of our payments processing system
• Apply a combination of qualitative and quantitative research, competitive intelligence, customer understanding, and product intuition to identify opportunities for product enhancements, growth, and customer value
• Create business cases to make prioritization trade-off decisions
• Lead the development and execution of the product roadmap including managing the backlog, prioritizing feature requests, and creating product briefs

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)