Senior Product Manager, Payments

Summary

Join SimplePractice as a Senior Product Manager to lead our payments space, impacting billions of dollars in annual transactions. You will create seamless payment experiences for behavioral healthcare clients and build tools for clinicians' profitable practices. This role requires extensive experience in customer payments, payment service providers, and fintech. You will define the payments roadmap, partner with our payment service provider, roll out new functionalities, and gain buy-in from diverse stakeholders. Success demands strong analytical and problem-solving skills, cross-functional collaboration, and excellent communication. SimplePractice offers a competitive compensation package and comprehensive benefits.

Requirements

• 7+ years of experience in fintech and/ or customer payments
• Experience working closely or managing relationships with payment processors such as Stripe, PayPal, Square
• Demonstrated experience rolling out new payment systems, methods, or fintech features to customers
• Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, segment user populations, build business cases, and prioritize initiatives
• Experience collaborating with cross-functional teams and managing product development from ideation to execution
• Excellent communication skills with the ability to clearly communicate and present complicated topics to a range of audiences

Responsibilities

• Define payments roadmap based on business goals, customer impact, and broader payments/ fintech landscape
• Partner closely with SimplePractice’s payment service provider to understand and influence their roadmap based on our strategy, address real-time payment issues, and roll out new functionality
• Test and roll-out new payments functionality or financial products to our customers including partnering with Marketing on pricing
• Gain buy-in for the vision and roadmap from diverse team and stakeholders including engineering, design, data, marketing, finance, operations, and customer success
• Define and track payment metrics to understand the health of our payments processing system
• Apply a combination of qualitative and quantitative research, competitive intelligence, customer understanding, and product intuition to identify opportunities for product enhancements, growth, and customer value
• Create business cases to make prioritization trade-off decisions
• Lead the development and execution of the product roadmap including managing the backlog, prioritizing feature requests, and creating product briefs

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)