Remote Senior Solutions Engineer

Summary

Join our team as a Senior Solutions Engineer at Flatfile, where you'll drive the technical implementation of our AI-powered data exchange platform, collaborate with customers, and design solutions that meet their unique needs.

Requirements

• 5+ years of experience in software engineering, solutions architecture, or technical implementation roles
• 2+ years of experience in customer-facing technical roles
• Demonstrated proficiency and deep, production-level full-stack experience in TypeScript and/or JavaScript
• Strong understanding of APIs, data serialization formats (CSV, XML, JSON), and software integration best practices
• Experience working with cloud-based infrastructure (AWS, Azure, or Google Cloud)
• Familiarity with data transformation and validation processes, and handling structured data imports and exports
• A knack for solving complex technical problems and translating customer needs into elegant solutions

Responsibilities

• Create proofs-of-concept (POCs) that are technically sound and aligned with potential customers' needs
• Guide customers to their desired end-state implementations, ensuring that the solutions and strategies proposed during the pre-sales phase are appropriately executed
• Lead the configuration and customization of Flatfile’s data exchange platform, ensuring a smooth integration into customer workflows and systems
• Partner with customers and internal teams to create tailored solutions using Flatfile’s SDKs, APIs, and transformation hooks that address complex data onboarding challenges
• Identify and resolve technical issues during the implementation phase, ensuring that data is accurately mapped, validated, and transformed
• Design and build customized data pipelines to automate data cleaning, validation, and mapping processes, ensuring adherence to required format
• Work closely with Product and Engineering teams, providing feedback on customer use cases and identifying opportunities for platform improvements
• Collaborate directly with customers during setup to understand their technical requirements, ensuring a smooth implementation experience

Benefits

• Comprehensive health, vision, and dental insurance for you and your dependents
• 401k match. 100% matching for up to 3% and a 50% match for the next 2%
• Equity options for all full-time employees
• 100% remote work environment
• Flexible paid time off, with a recommended minimum of 3 weeks
• $10,000 home office makeover with personal access to an interior designer
• $150 per month toward cell phone and wifi
• The best tools to do your work, including a Mac laptop and top-of-the-line hardware
• 24/7 access to a Health Advocate & free annual membership to One Medical
• 12 weeks of paid family leave