Remote Senior System Support Engineer

Summary

Join Thoughtworks and thrive as a senior System Support Engineer, contributing to operational success, refining expertise in incident management and DevOps, and delivering inventive solutions to clients.

Requirements

• Have experience working on programming languages such as Java or .Net
• Have an understanding of cloud platforms such as AWS, Azure or GCP
• Have scripting languages such as Python or Powershell
• Have a high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless
• Possess strong debugging and triaging skills to troubleshoot code effectively
• Have experience working with relational databases such as MS SQL, MySQL or PostgreSQL
• Have experience working with containerization tools such as Docker and CI/CD tools such as Jenkins and Azure pipelines
• Have experience working with relational or non-relational databases
• Have an understanding of application monitoring tools such as DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions
• Be able to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested
• Be comfortable with Agile methods, such as Scrum and/or Kanban

Responsibilities

• Use skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions
• Understand complex application systems and find your way through them to debug a business impacting issue
• Follow standards and best practices to bring operational efficiencies, stability and availability of the system
• Use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients
• Leverage knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents
• Efficiently use DevOps tools and practices to deploy and run software
• Act as a mentor for less experienced peers through both your technical knowledge and leadership skills
• Apply the latest technology thinking from our Technology Radar to solve client problems

Preferred Qualifications

• Enjoy influencing others and always advocate for technical excellence while being open to change, when needed
• Have good communication and articulation skills
• Have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more
• Be resilient in ambiguous situations and can approach challenges from multiple perspectives
• Advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting
• Advocate for security best practices and implementation of the same
• Be able to guide and mentor junior-level consultants
• Be willing to be part of a rotation- and need-based 24x7 available team