Remote Senior Technical Account Manager

Summary

Join Redox's mission to accelerate healthcare’s transformation with useful data by partnering with enterprise and scaling customers, executing on post-sale functions, and maintaining internal documentation.

Requirements

• 5+ years of deep EHR integration and workflow knowledge
• Functional understanding of data formats like HL7v2, XML, X12, APIs
• Understanding of various healthcare workflows
• Demonstrated experience with expanding customers and building franchises
• Ability to proactively identify new solutions, scopes, and processes for customers
• Interest in working with ambiguous and changing responsibilities and initiatives
• Proficiency in GSuite, Jira/Confluence, Salesforce and Gainsight preferred

Responsibilities

• Partner with enterprise and scaling customers to execute on all post-sale functions
• Act as a trusted collaborator with the customer to deliver ideal integration outcomes
• Collaborate internally to manage customer success plans and escalations
• Maintain internal documentation relating to customers and processes
• Create collateral for customer to use at scale
• Keep up to date with product enhancements
• Monitor industry trends and how they impact our customers

Benefits

• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend)
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program