Remote Senior Technical Manager

Summary

Join our team as a Technical Success Manager and drive business/technical perspective, customer adoption, and expansion across multiple verticals.

Requirements

• Minimum 3 years experience as a Technical Customer Success Manager, Solutions Engineer, or Technical Account Manager
• Data is your thing. A solid understanding of the data space - cloud infrastructure, database technologies, data modeling, visualization tools and other enabling technologies
• You understand people. Deeply emotionally intelligent, you can quickly read a room of stakeholders and adapt your delivery style and content quickly
• Confidence is key. Previous experience with a complex software product, ideally designing solutions and gathering requirements, you are comfortable communicating with technical and business subject matter experts
• Business challenge? Let me help. A passion for working at the intersection of technology and business problems - this role is always about delivering business impact for our customers through data
• You can see the needle in the haystack. As a trusted advisor to our customers, you will be pivotal in spotting new opportunities where Imply could add even more value for them
• Experience and acumen in multiple areas of modern technology and modern data architectures. This includes SQL expertise, knowledge of cloud data warehouses, cloud provider services (AWS, Google, Azure), ETL/ELT tools, data modeling/engineering, general networking knowledge and cloud SaaS applications (Zendesk, Salesforce, Marketo, etc.)

Responsibilities

• Actively serving as a technical advisor to a portfolio of assigned accounts including major consumer, prosumer and B2B brands
• Working on new customer onboarding to map their business needs and design solutions tailored to their use cases and needs
• Collaborate with customers in a highly strategic manner to develop their go-live success roadmap for the first 12 months of Imply adoption and beyond
• Develop collaboratively with our Sales Engineers, Support Engineers and Solution Architects the technical artifacts that support organizational success of usage of Imply
• Proactively identifying opportunities for growth and expansion within your accounts, ensuring where this requires wider implementation of our product that this is technically and commercially sound
• Develop domain expertise in our key verticals through deep customer collaboration, general research and attending industry events/conferences
• Identify product feedback from customers, spotting trends and surfacing to help shape product roadmap

Benefits

• 100% Paid Medical, Dental and Vision Benefits
• 401(k) Program
• Fertility Coverage
• Pet Insurance
• Dependent Care FSA
• Mental Health Support
• Life and AD&D Insurance
• Unlimited Paid Time Off - USA Only
• Wellness Stipend
• Home Office Equipment Reimbursement
• Pre-Tax Commuter Benefits