Remote UX Researcher

Summary

Join Wargaming as a UX Researcher in the Center for Player Insights, working on live service games and in-development titles. This hybrid position is based in Austin, Texas, with opportunities to influence game development and evangelize UX research within the company.

Requirements

• 2+ years of industry experience with UX Research or user research, ideally within video games
• Degree in Human Computer Interaction, Psychology, Cognitive Science, Sociology, or related field
• In-depth knowledge of user experience and user research methodology and theory
• End-to-end experience with all aspects of the user research life cycle (project management, study design, recruiting, moderation, analysis, reporting, communicating, budgeting research)
• Experience in managing and conducting in-house playtests in remote and lab-based conditions
• Experience in usability testing, longitudinal testing, concept testing and survey design
• Experience in focus groups, one-to-one interviews, creative methods
• Experience with survey design tools (e.g. Survey Monkey, Alchemer, Qualtrics)
• Excellent written and verbal communication skills
• Curiosity and creativity; enjoying complex issues and problem-solving
• Strong interpersonal skills, ability to quickly build rapport, and establish credibility
• Experience in building relationships and managing internal stakeholders
• Enthusiasm about video games

Responsibilities

• Plan, design, and execute research studies using various UX research methods including playtesting, usability testing, expert review, longitudinal testing, concept testing, questionnaires, focus groups, and one-to-one interviews
• Lead communication with stakeholders to turn requests into clear business goals, and research objectives
• Own the research process of individual projects across their lifespan (e.g. research scope and planning, project management, fieldwork, analysis, reporting and presentation)
• Deliver impactful and actionable research output through effective communication with stakeholders
• Evangelize the role and benefits of user experience across the company
• Contribute to the Center for Player Insights research strategy
• Support members of the Center for Player Insights in conducting research

Preferred Qualifications

• Understanding of the game development process
• Experience playing Wargaming titles
• Fluency in Russian

Benefits

• Health Insurance (including family coverage), 401k plan
• Mental well-being program (iFeel)
• Wellbeing perks (Dedicated Well-being room)
• Career development and education opportunities within the company
• Employee discounts
• Personal Gaming Account
• Coffee, fruits, snacks in the office
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward