Senior UX Researcher

Summary

Join Ro, a leading direct-to-patient healthcare company, as a Senior User Experience Researcher (UXR). You will play a pivotal role in shaping our products by driving insights from user research, ensuring patient needs are central to our design process. Collaborate closely with designers, translating patient pain points into actionable improvements. Establish and scale impactful research within our design organization, setting best practices and fostering a research-driven culture. This role offers the opportunity to influence product strategy and make a meaningful impact on patient experience and business outcomes. Ro offers a competitive salary and benefits package, including full medical, dental, and vision insurance, 401k matching, flexible PTO, and more. We support flexible work arrangements, with a hybrid model for those in the tri-state area and remote options for others.

Requirements

• 7+ years of experience in UX research, with at least 5+ years working in digital product environments, preferably in Digital Health or DTC
• Proven expertise in qualitative research methods, including moderating interviews and focus groups, with additional comfort in quantitative research and survey analysis
• Experience collaborating with PMs and designers to integrate research insights into product development, iterating on designs and prototypes
• Strong storytelling and communication skills, with the ability to clearly articulate research findings and recommendations to diverse stakeholders
• Ability to manage multiple research projects simultaneously, with a focus on prioritization and strategic alignment with business goals
• Experience working autonomously and as part of cross-functional teams
• Self-starter mentality with strong problem-solving skills, attention to detail, and the ability to adapt in a fast-moving, dynamic environment
• Experience with Figma or similar design tools to ensure seamless collaboration with design teams

Responsibilities

• Drive Strategic Product Insights - Develop a deep understanding of our patients, identifying their needs, pain points, and opportunities that help shape our opportunities and solutions throughout the design process
• Collaborate Closely with Product Design - Partner closely with designers to provide actionable insights, inform the development of new products and features, validate concepts, and conduct usability testing
• Represent the Patient in Design Decisions - As part of the broader Insights function, you will be the voice of our patients in every design discussion, ensuring that their needs and perspectives are represented in both large-scale product strategies and day-to-day design decisions
• Establish and Scale Research Within Our Design Organization - As the first UXR hire dedicated to product design, you will be responsible for establishing and scaling impactful research within our design organization. You’ll establish best practices, ensure research is embedded in the design process, and help foster a culture that balances thoughtful work with speed to impact on the business
• Orient Towards Action - Deliver research that not only uncovers insights, but drives action. Your work will power the team to move quickly towards building better experiences for patients. And you will work closely with your stakeholders to make sure insights from patients are adopted, and that decisions are aligned to both patient and business needs

Preferred Qualifications

• Experience in consumer product research, applied research, or product development
• A degree in a human behavior-related field (e.g., Human-Computer Interaction, Psychology, Sociology, Communication, Information Science), though experience may be substituted for education
• Expertise with core research methodologies, and experience creating strategic narratives from research findings

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth reimbursements
• Paid parental leave + Fertility benefits
• Pet insurance
• Student loan refinancing
• Virtual resources for mindfulness, counseling, fitness, and physical therapy