Service Delivery Manager

Summary

Join Snowflake's professional services team as a Services Delivery Manager to build the future of data. As a key stakeholder in customer success, you will provide visibility, service reviews, and reporting through all phases of implementation lifecycle.

Requirements

• 8+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• Strong planning and organizational skills, ability to execute and oversee the delivery of multiple projects while maintaining high standards
• Excellent communication and client-facing skills
• A strategic mindset with a focus on operational rigor and execution
• Expertise in monitoring and improving service delivery processes and performance metrics
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development

Responsibilities

• Own, manage and communicate the operational relationship with assigned clients
• Effectively transition from Services sales to project delivery through handover
• Have a focus on details and operational rigor
• Ability to manage many parallel projects and contribute to sales cycles
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document