Service Delivery Manager

Summary

Join ConnectOS, a top-rated Philippines employer, and lead the company's digital platforms rollout and business enablement teams. You will develop and implement best practices, build and maintain technology stacks, work with growth and design teams, and demonstrate a deep understanding of the cloud domain (AWS). Responsibilities include driving business process automation, monitoring tool utilization, developing departmental goals, and building stakeholder relationships. The role involves overseeing engineering staff, managing key metrics, and optimizing business process automation. Enjoy competitive benefits including WFH, medical, dental, and life insurance, paid leave, a financial assistance program, and regular company events.

Requirements

• AWS
• GCP
• ERP
• Software Digital Marketing

Responsibilities

• Developing and implementing industry’s best digital platforms enablement and adoption practices and processes
• Lead the work to build and maintain the technology stacks (front and back) and integrations
• Responsible for platform development, product functionality and development
• Work closely with our Growth and Design teams to identify new services and solutions
• Demonstrate a deep understanding of the Cloud domain (AWS), included but not limited to multi-cloud ecosystems, cloud networking and identities, zero trust architectures, cloud middleware, AWS tech stack and tools, etc
• Drive for business process automation with rapid application development
• Monitor and analyze the consumption of tools license and utilization, identify the cost saving opportunities and implement solutions
• Developing departmental goals and strategies
• Building and maintaining long-term business relations with internal and external stakeholders
• Coordinating with the Project stakeholders in reviewing various project progress reports
• Oversees engineering staff and ensures that they meet goals and objectives
• Development, measurement, and management of key metrics for group’s performance
• Conceptualize, implement, and optimize business process automation
• Planning content delivery improvements to bring in a greater number of customers
• Actively engaged in the Digital adoption initiatives roll out and testing of various digital products (the engineering teams will roll out the products but this role understands, and appreciates adoption mandates and supports the activities as an enablement function)
• Examining and keeping up-to-date with new technological developments
• Overseeing the installation and testing of various engineering products
• Evaluating and confirming product designs and structures
• Discussing and negotiating contract terms and conditions with vendors and clients

Preferred Qualifications

• ML and AI Data Models
• Background as trainor

Benefits

• WFH
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities