Service Delivery Manager

Summary

Join Snowflake's professional services team as a Services Delivery Manager in EMEA to build the future of data. As a key account manager, you will provide visibility and service reviews through all phases of implementation lifecycle, working with senior stakeholders to improve our service and delivery.

Requirements

• 5+ years of experience in a Services Delivery role (or similar capacity) dealing with complex, technical implementation projects
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Fluent in English language (preferably in Dutch also)

Responsibilities

• Own, manage and communicate the operational relationship with assigned clients
• Manage key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, and project goals and objectives
• Lead internal and client meetings with thorough documentation and rigorous follow-up
• Manage client and project documentation, communications, meetings and required meeting follow-ups
• Track metrics around infrastructure performance and service requests
• Continually seek to improve
• Prepare and present service reports to clients
• Create, implement and track relationship roadmaps
• Help create and execute on the overall vision for service delivery and client satisfaction
• Determine areas for process improvements within both the client and Snowflake
• Work with key stakeholders to implement and document

Preferred Qualifications

Experience in a client support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)

Benefits

• Unique opportunity to work on a truly disruptive software product
• Get unique, hands-on experience with bleeding edge data warehouse technology
• Develop, lead and execute an industry-changing initiative
• Learn from the best! Join a dedicated, experienced team of professionals