Remote Social Community Manager

Summary

Join a global organization that promotes work-life balance, learning, and advocacy, and is looking for a Social Community Manager to create meaningful engagements for clients.

Requirements

• 1-2 years in a client-facing role at a marketing agency or large corporate enterprise
• 1-2 years of copywriting experience
• Bachelor’s degree in business, marketing, management, or related field
• Proven track record of working collaboratively across disciplines
• Ability to present and pitch ideas effectively to team members and clients
• Customer service experience working in fast-paced environments
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Responsibilities

• Monitor Cloud Marketing social channels on Twitter, Facebook, Instagram and LinkedIn for comments and questions
• Own and implement community management across Cloud Marketing workstreams, such as events and announcements, blog, editorial calendar, and global engagement programs
• Track incoming and outgoing technical user questions and answers in Sprinklr social management tool; provide monthly triage reports
• Work with Microsoft stakeholders to close customer support cases each month
• Engage with Twitter, LinkedIn and Instagram audience to build relationships with users and strengthen social communities
• Identify fans, super users, and potential advocates to increase reach and augment engagement
• Participate virtually in social community events, such as Microsoft Build and Microsoft Ignite, to engage with audience and assist users
• Identify service interruptions and trending current events and ensure all content is halted when appropriate
• Help drive community engagement projects and initiatives

Preferred Qualifications

• Experience with community engagement in campaigns and sweepstakes preferred
• Experience in Sprinklr, Opal, or similar social media management tools preferred

Benefits

• Embraces work-life balance – our employees’ well-being remains a top priority for us
• Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
• Encourages innovation and experimentation
• Understands that changes will occur and adaptability is crucial to assist when it does
• Emphasizes and rewards collaboration
• Works remotely