Remote Software Support Engineer

Summary

Join Boomi as a Software Support Engineer and be part of a fast-growing company that connects everyone to everything, anywhere. As a valued member of the Global Customer Support team, you'll empower customers to optimize the Boomi platform and deliver excellence in a collaborative environment.

Requirements

• 1-2 years customer facing experience
• Ability to explain technical details to both technical and non-technical audiences
• Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
• Basic knowledge of Windows and Linux OS
• Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
• Able to show patience, empathy, and compassion
• Passion for problem solving, continuous learning, and staying up to date on new technology and trends
• Ability to work an on-call rotation

Responsibilities

• Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
• Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
• Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions

Benefits

Work hours : 10am - 7pm ET, 7:30pm - 4:30am IST (Monday - Friday); on-call rotations; hours flexibility; remote