Remote Software Support Specialist I
ConnectWise
πRemote - India
Please let ConnectWise know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join ConnectWise as a Software Support Specialist I to assist partners in diagnosing and resolving product issues, working with cross-functional teams to troubleshoot and document issues. This role requires strong customer service skills, attention to detail, and the ability to work independently.
Requirements
- Ability to work independently on projects and processes with close supervision
- Broad theoretical knowledge of applicable work area
- Ability to situationally adapt and understand new technology/processes as per partner requirement
- Strong customer service skills
- Strong desire to help our partners and peers
- Excellent written and verbal communication skills
- Strong interpersonal skills and willingness to work alongside multiple cross-functional teams
- Organized and strong attention to detail
- Bachelorβs degree in a related field or equivalent business experience
- 1+ years of relevant experience
Responsibilities
- Provides support to partners with a high attention to detail
- Researches, analyzes, and documents findings
- Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
- Provides guidance and performs regular queue review for junior team members
- Acts as an escalation point for complex issues
- Contributes to written articles for internal and external knowledge base
- Identifies and escalates situations requiring urgent attention to appropriate teams
- Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering
- Manages a queue of resolving support cases
- Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem
- Communicates new release features and improvements to our partners that better their experience
Preferred Qualifications
- Basic understanding of IT, Professional Services, Customer Relationship Management (CRM), and Enterprise Resource Planning (ERP) markets
- 1+ years of experience working in a technical service-oriented position
- 1+ years troubleshooting Windows and Linux servers
Benefits
- Onsite/Hybrid/Remote depending on location
- 0-10% travel may be required
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πUnited States
- πUnited States
- πWorldwide
- π°$14kπPhilippines
- πWorldwide
- πUnited States
- πUnited States
- πWorldwide
- πWorldwide
Please let ConnectWise know you found this job on JobsCollider. Thanks! π