Remote Solutions Architect

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

The 1Password Solutions Architect team is a trusted resource for guiding customers through the implementation of our most advanced solutions. We work closely with our customers and colleagues to deploy, test, develop, and implement our SCIM bridge, CLI scripts, internal tools, and more. Our collaboration extends to teams in Solutions Engineering, Onboarding, Technical Writing, Product, Enablement, and beyond. Our ultimate goal is to enhance the customer journey as they embark on their 1Password experience.

This is a remote opportunity within the UK.

What we’re looking for:

• Communication (& Language): You have excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
• 3+ years of experience in a customer-facing technical role, ideally within a SaaS/Security/Technology environment.
• Effective and timely communication skills over email, phone, and video. This position involves significant customer interaction, which should be something you find engaging.
• Ability to explain complex technical problems in a simple and easy-to-understand way.
• Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces, among others.
• Comfort with taking on new technologies and products, adapting quickly, and becoming a resource for your team.
• Excellent collaboration skills, with the ability to build positive relationships across the many teams you’ll work with in this role.
• Enthusiasm for creating, testing solutions, and identifying the root causes of issues customers face.
• Motivation to create effective documentation and refine processes to share knowledge and increase efficiency.
• A commitment to continuous learning and expanding your expertise

What you can expect:

• Work directly with our customers to implement 1Password products like Extended Access Management’s Device Trust, SSO for 1Password, etc. on an average to moderate call load
• Collaborate with our friends in Onboarding to plan and execute on implementations
• Write and manage knowledge-base content for internal use by your team
• Record videos to share with customers on how to perform tasks if needed
• Serve as a resource for Go-to-market for questions regarding 1Password and XAM.
• Work with the rest of your team to create materials for learning about and using 1Password and Extended Access Management.
• Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across Canada and the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending account

> 🏝 Generous PTO policy

> 💖 Company-wide wellness days off scheduled throughout the year

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

Growth and future

> 📈 Employee stock option program for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions

> 🔑 Free 1Password account (and friends and family discount!)

Flexibility and community

> 🤝 Paid volunteer days

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we’re experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you’ve got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information. A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing [email protected] with subject “AI accommodation request”. For additional information see our Candidate Privacy Notice.