Solutions Architect

Summary

Join Degreed's Professional Services organization as a US-based Solutions Architect. This pivotal role ensures client success with the Degreed platform through technical expertise and collaboration. Responsibilities include designing and implementing technical solutions, managing integrations with third-party systems, and contributing to the strategic growth of Professional Services. The ideal candidate possesses strong technical skills, experience in professional services, and exceptional communication abilities. This is a remote position within the US, offering opportunities for professional development and a comprehensive benefits package.

Requirements

• Strong knowledge of API-based integrations, data mapping, and middleware solutions
• 5+ years of technical expertise with hands-on experience in data transfer and integration protocols (API, FTP, ETL, data warehouse, BI tool integrations, SSO/SAML)
• Proficiency in building and consulting on automation and middleware solutions
• Experience in scoping, costing, and delivering professional services engagements
• Strong commercial and business acumen, with the ability to position technical solutions that align with both client needs and revenue objectives
• Exceptional communication skills, with the ability to translate technical details to non-technical stakeholders
• Strong problem-solving skills and the ability to work both independently and collaboratively
• Ability to manage third-party vendors and cross-functional stakeholders in product-related commitments
• High attention to detail and strong organisational skills

Responsibilities

• Serve as a technical subject matter expert, providing deep expertise in Degreed’s architecture, integrations, and data capabilities
• Act as a resource in pre- and post-sale engagements, assisting with the scoping of complex projects
• Act as a key liaison on projects that involve complex product commitments, facilitating communication between product and client teams
• Analyse client requirements and business processes to design and implement tailored technical solutions that leverage the Degreed platform’s capabilities
• Lead the scoping, solution design, costing, and documentation of complex client asks
• Own and deliver high-value and high-quality solutions for key enterprise clients
• Develop custom solutions via middleware and automation to support recurring service offerings and internal initiatives
• Design and oversee integrations with third-party systems (LMS, HRIS, and others) to enhance client’s interoperability with Degreed
• Manage third-party vendors in product commitments, ensuring technical feasibility and alignment with business objectives
• Troubleshoot and resolve integration, data flow, and technical challenges, collaborating with support and engineering teams
• Apply commercial acumen to scope and cost professional services engagements, ensuring profitability and scalability of the department
• Develop recurring service models and oversee their implementation to drive continuous value for clients
• Contribute to the refinement of Degreed’s Professional Services strategy by identifying opportunities for automation, standardisation, and process improvements
• Develop and maintain comprehensive documentation on integration architectures, data flows, and platform configurations
• Establish and share best practices with internal and external stakeholders to ensure the successful implementation of technical solutions

Preferred Qualifications

Having proficiency in one or more programming languages (e.g., JavaScript, Python)

Benefits

• Work in a dynamic, high-growth environment with opportunities for professional development
• Enjoy the flexibility of remote working within the US
• We take care of our people with a comprehensive benefits package designed to support your well-being, growth, and success